Kudos to GE

 

Last year when we were replacing all of our appliances that were damaged by Imelda, we bought a new  under-the-counter microwave.  The old one wasn't damaged by the flood, but we had never been totally satisfied with it and wanted a replacement.

Sunday, the new microwave started making a popping noise - not just when it was cooking but after it was off.  I unplugged it because we didn't know what was going on - just knew it wasn't supposed to do that - and didn't want to burn the house down.

The microwave came with a one year warranty.  The problem was that we purchased it on November 9, 2019.

I called GE Customer Service - yes, they are actually open on Sunday - and explained that although we paid for the microwave on the 9th, the invoice indicated that it wasn't scheduled for delivery until 11/23.  I asked if there was any wiggle room on their one year from date of purchase warranty.  The lady I was talking to thought that there should be, but had to check with her supervisor.

A minute later, she came back on the line and told me it would be totally covered - parts and labor- and scheduled an appointment for a technician to come out.