8/02/2020
Re: Claim # 193512
Dear Mr. Wilson,
We received your second rejection notice of our claim
regarding the exterior sheathing on our home.
This strikes me as unfounded and honestly a little bit petty.
The portions of the claim regarding the interior and
contents of our house were paid promptly and we were able to move back in by
the first of the year. Since then, all
we have been able to do is wait.
First you wasted our time and your money employing an
engineer to generate a report about the structural integrity of the brick
veneer, something that was never in contention and never in doubt. When we pointed that out after your first
rejection letter, you asked for an addendum which basically said he had no idea
about the sheathing in question because the contractor had already completed
repairs to the interior of our home by the time of his inspection and the
sheathing was not visible.
When we were told that you wanted to send an engineer it was
supposedly to determine the most efficient way to replace the damaged sheathing,
something that he never addressed.
None of this should have been necessary.
Ms. Shanon Stalinski Bergeron, the adjuster you sent out
immediately after the flood, is the one who first noticed this damage and
pointed it out to us. Since she is your
adjuster, I would think that her word (with or without photographic evidence)
should have been sufficient. To ask us
to tear out recently replaced sheetrock to prove there is damage behind it is
simply unacceptable.
Sincerely,
Robert A. Couch
I doubt that this will get the desired response, but at this point, we don't have much to lose.
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