Back in January I reported on the problems I was having with my camera. Once I got it back from the camera shop, my pictures looked better, but it had developed a weird symptom that I had never seen before. Often, when I switched the camera to OFF, it would either stay on or turn itself back on when I set it down. The battery, which used to last for months, was nearly dead every time I turned the camera on.
Pretty sure their technician had caused the problem, I called the camera shop. They wanted another $28 just to look at the camera!
That was certainly not what I wanted to hear, but I had heard good things about Canon’s tech support, so I thought I would give them a try.
I went to the Canon USA website, scrolled through about a half-dozen screens to locate my model, then emailed their help desk a description of my problem. I got an immediate (automatic) response saying that they had received my email and would try to get back to me in 24 hours. About six hours later, I got an email from from Rodney, one of their help desk technicians, with step-by-step instructions on how to solve the problem.
FAST, FREE, and IT FIXED THE PROBLEM!
You couldn’t ask for better service than that.
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